Privacy Policy

Last Updated: {{ date('F d, Y') }}

 

This Privacy Policy describes how TiCheck Support System (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our support portal, ticketing system, or any related features (collectively, the “Platform”).

By accessing or using the Platform, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

 

We collect information that you provide directly when using the Support Platform, including:

 

1.1 Account Information

 

  • Name
  • Email address
  • Password (encrypted, never stored in plain text)

  • Optional profile details

     

1.2 Ticket Information

 

  • Messages you send
  • Ticket subject & category
  • Support replies
  • Internal support logs

  • Message timestamps

     

1.3 Attachments & Files

 

Any files uploaded within a ticket such as:

  • Images
  • Screenshots
  • Documents

  • Error logs

     

1.4 Technical Information

 

Automatically collected data:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Login time
  • Page usage data

  • Interaction logs

     

1.5 Cookies & Session Data

 

We use cookies to:

  • Keep you logged in
  • Improve platform performance
  • Maintain security
  • Store session preferences

You can disable cookies, but the Support Platform may not function properly.

 

2. How We Use Your Information

 

We use personal data for the following purposes:

 

✔ Provide support services

 

  • Managing support tickets
  • Responding to your inquiries

  • Troubleshooting and diagnosing issues

     

✔ Improve system performance

 

  • Monitor platform activity
  • Analyze usage patterns

  • Improve stability and security

     

✔ Communication

 

  • Send ticket updates
  • Notify you about important system information

  • Contact you regarding account issues

     

✔ Security & Fraud Prevention

 

  • Detect suspicious activities
  • Prevent unauthorized access
  • Protect the integrity of the Platform

We do NOT sell or trade your data.

 

3. Legal Basis for Processing (GDPR)

 

If you are in the EU/EEA, we process your data based on:

  • Contractual necessity (providing support services)
  • Legitimate interests (improving safety, preventing abuse)
  • Consent (optional features)

  • Legal obligations (compliance requirements)

     

4. How We Store & Protect Your Data

 

We use various security measures to protect your information:

  • Encrypted passwords
  • Secure server environment
  • Access control for support staff
  • Regular system monitoring
  • Protection against unauthorized access

Although no online service is 100% secure, we take all reasonable precautions to safeguard your information.

 

5. Sharing of Information

 

We do not sell personal information.

We may share information only with:

✔ Authorized support staff

To review and resolve tickets
(Staff are bound by confidentiality obligations.)

✔ Service providers

Such as:

  • Hosting providers
  • Email delivery services
  • Error logging and monitoring tools

These providers must protect your data under strict agreements.

✔ Legal authorities

Only when required to:

  • Comply with the law
  • Protect our rights

  • Prevent fraud or harm

     

6. Your Rights

 

Depending on your region, you may have the right to:

  • Access your data
  • Request correction
  • Request deletion
  • Export your data
  • Object to processing
  • Withdraw consent
  • Request account closure

To exercise these rights, contact us at:


📧 support@suridevsolutions.com

 

7. Data Retention

 

We retain data only as long as necessary for:

  • Support operations
  • Security auditing
  • Legal requirements

Ticket history may be stored to improve support quality and avoid repeated issues.

You may request deletion of old tickets unless legally restricted.

 

8. Cookies & Tracking Technologies

 

We use cookies to:

  • Authenticate users
  • Maintain sessions
  • Improve speed and reliability
  • Track platform performance

We do not use cookies for advertising.

You may disable cookies in your browser, but the Support Platform may stop functioning correctly.

 

9. Third-Party Links

 

Our Platform may contain links to third-party websites or resources.
We are not responsible for:

  • Their privacy practices
  • Their content
  • Their security

You should review their privacy policies separately.

 

10. Children’s Privacy

 

The Support Platform is not intended for users under 18.
We do not knowingly collect data from minors.

If a minor’s information is found, we will delete it.

 

11. Changes to this Privacy Policy

 

We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the Platform means you accept the new policy.

 

12. Contact Us

 

For questions about this Privacy Policy:

 

📧 support@suridevsolutions.com
🌐 https://suridevsolutions.com